Tuesday, January 29, 2013

Picking the best debit order solution

By Tim Smart


Many organisations have no idea of the advantages of making use of a debit order company to receive monies from their consumers, not to mention which debit order strategy may be the best for their requirements.

Having dealt with many businesses payment collection strategies I'll try to explain why you must be using debit order as favorite payment collection method for your business and also which debit order method is going to be most suitable to your industry and kind of client base.

We begin with what a debit order is:

A debit order is an instruction that the bank or credit card account owner gives a company to collect funds directly from their personal account. They way in which a customer provides this instruction is by filling out a written or verbal (often telephonic) debit order mandate.

A debit order, as we refer to it in South Africa, is often referred to as a direct debit in several areas of the world. For more information on direct debits please visit the appropriate Wikipedia web site.

In South Africa there is commonly 2 types of debit order. Electronic Funds Transfer (EFT) and Early Debit Order (EDO) that may additionally be broken into Authenticated Early Debit Order (AEDO) as well as Non-authenticated Early Debit Order (NAEDO). EFT debit orders run after EDO debit orders when processed through the standard financial debit order runs. Both AEDO and NAEDO debit orders run in a randomised manner before EFT debit orders and give collectors an equal capability to collect funds from the debtors.

NAEDO debit orders were announced in 2008 due to a National Credit Act initiative and allow creditors to recover up to R5,000.00 in the most fair manner possible. You should be aware that regular EFT debit orders allow for collecting anywhere up to R500,000.00 per debit instruction.

EFTs are usually more affordable than AEDOs and NAEDOs but do not include the option to track a customer account/credit card for as much as 32 days. If funds would arrive in the account inside the tracking period, these funds could be restricted for collection by the party initiating the debit.

Some short illustrations to explain where EFT and NAEDO debit order collections might be used:

1. An investment enterprise wishing to collect an additional contribution from one of their investors would almost certainly use an EFT debit order since the likelihood of the customer having available funds for collection is very high. The amount to get collected would also many times go beyond the R5,000.00 NAEDO limit and cost of the collection might be a factor.

2. Insurance brokerages recovering a monthly premium from one of their consumers for funeral cover might be best off utilizing a NAEDO debit order run. The probability of this client having money handy is rather low and tracking is going to be helpful to monitor the customers account for when funds do arrive (typically their regular monthly paycheck).

Virtually any small lender would be better off employing NAEDO as they do business with clients who tend not to have cash available inside their accounts especially over the typical debit collection days. This is quite self evident since these people would have a record of obtaining credit and might have numerous debit orders to various loan providers going off on the same day. It's because of this that the randomisation of NAEDO transactions can be a big help to make sure each creditor has got an equal probability of being compensated.

On the flip side any service agency will in all probability pick EFT as their preferred debit order procedure as they maintain some form of leverage over their client through ending/suspending service in order to obtain payment. Service providers also ordinarily do not offer any credit conditions and payment is made on a month-to-month basis.

I understand there are numerous circumstances and edge cases which might merit a service provider or creditor choosing to utilize either EFT or EDO debit orders and definitely will look into these conditions in more detail during my next blog post.




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